KIG Online Shop Returns & Refunds Policy

1. Consumer Guarantees

We comply with Australian Consumer Law. Customers are entitled to a repair, replacement, or refund if a product is faulty, unsafe, or does not match its description. These rights cannot be excluded, even for sale items.

2. Change of Mind Returns

• Change of mind returns are accepted within 7 days of receiving the item.
• To request a change of mind return, buyers must contact us via the returns contact form and provide a reason.
• The customer is responsible for return shipping costs.
• Change of mind returns will be awarded as store credit toward another purchase (not a refund).
• No exchange or credit is offered for worn items, sale items, or custom orders.

3. Faulty or Misdescribed Items

• If a product is faulty, unsafe, or does not match its description, customers may request a repair, replacement, or refund.
• Proof of purchase is required.
• Products do not need to be in original packaging, but must be returned with proof of purchase.
• If the product is confirmed faulty, reasonable return shipping costs will be reimbursed (keep your receipt).

4. Refund Method

• Refunds for faulty items will be made in the same form as the original payment, unless otherwise agreed.

5. Exclusions

• No returns or exchanges for worn items, sale items, or custom orders (except where faulty under consumer guarantees).

6. How to Initiate a Return

• Contact us via the returns contact form on our website.
• Provide your reason for the return and proof of purchase.